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3 Payment & Shipping

For technical support, please let us know by sending an email to rex.wescombe@tbsms.com.au . Thank you!

OPENING HOURS

Mon-Fri - 8:30AM - 5:00PM
Saturdays - CLOSED
Sundays - CLOSED

TELSTRA DISTRIBUTOR

WE DELIVER RESULTS

OVER 80+ TELSTRA CHANNEL PARTNERS AUSTRALIA WIDE

MULTI AWARD WINNER TELSTRA DISTRIBUTION PARTNER OF THE YEAR.

TBSD was awarded Telstra Distribution Partner of the Year in 2012, 2014 and again in 2017

TBS DISTRIBUTION CHANNEL PARTNER SERVICES

TBSD is the only Telstra Distribution Partner that provides “whole of business” solutions offering across the full range of Telstra products and services, including most makes of TBS Systems.

Complex Data & Cloud

TBSD can provide significant value and assistance through a range of services available through our Partner Support Program.

  • Business IP
  • SIP Connect
  • Telstra Internet Direct
  • Telstra Cloud Infrastructure
  • & Many More

Voice & Mobility

TBSD can provide significant value and assistance through a range of services available through our Partner Support Program.

  • Digital Office Technology
  • Vendor of Choice
  • NBN Ready Systems

Telstra Business Systems

TBSD can provide significant value and assistance through a range of services available through our Partner Support Program.

  • Telstra Business Systems

TBS DISTRIBUTION

TBSD is the specialised Telstra Channel Managed business unit which supports over 80 plus Telstra Business partners around Australia. These partners have what is called a “Telstra Nominated Dealer Agreement which means they can represent Telstra to their customers and use the “T Partner” branding on any advertising material. TBSD also works with over 90 “Referral Partners” for the direct provisioning of selected Telstra products.

TBSD

HISTORY

With over 22 years’ experience with sales and delivery of Telstra services to end user customers the management of TBSMS and TBSD realised there was an opportunity to apply that experience in running a dedicated channels group on behalf of Telstra, focusing mainly on “new to the Telstra business” partners. With such a broad range of products Telstra realised TBSD could offer a simplified “start-up” for business that either had no previous Telstra product knowledge or had moved away from Telstra at some point and re-joined the channel. Many of those original business are still with us today and have grown into substantial business. The business design and concept was born in October 2006 and commenced operations in January 2008 building from just one partner to the 80 we now have under management.

TBSD & TBSPS

TBS Managed Services and TBS Distribution are related entities which provide services and support to Telstra Channel Partners across Australia with TBSD focused on day to day Channel Management and TBSMS on the delivery of IT Managed Services for and on behalf of TBSD Channel Partners. The two business units work closely together to provide a complete “end to end” customer support infrastructure for our channel partners.

ABOUT TBSPS

TBSMS focuses on the sales and delivery of IT Managed Services to end user customers both directly and on behalf of TBSD Channel Partners. TBSMS will work with TBSD Telstra Channel Partner’s that may not currently have the technical capability to deliver IT Manager Services to their customers and manages that support. TBSMS will also work with other 3rd party MSP’s to deliver tailored solutions on behalf of our channel partners to their customers.

OUR PROCESS

pre sales advice

We have dedicated resources available to assist you in the design phase of your customer solution.

project management

We have an experienced project management team who are actively engaged in the deployment of your solution.

post sales support

We are always here to assist, even after the sale is made. Contact your TBSD Account Manager for assistance.

TBSD MANAGEMENT PLATFORM - WHAT IS BMS?

BMS is the backbone to the management for both TBSD and TBSMS and is the interface between our channel partners, their customer orders and TBSMS / TBSD staff. Over 22 years of continued development and refinement has seen BMS become a specialised channel management program which links three key programs into one complete and powerful package;

• Partner Relationship Management (PRM) - This is the tool used by TBSMS / TBSD Management for the day to day business activity between our Channel Partners and the TBMS/D teams. This records all the channel management activity between our Partners and our internal staff. There are many parts to the PRM module including the very important key component of setting and managing security rules around access by each partner and their staff to their customers records in BMS. The PRM module also manages the channel partner commission payments and displays all commission either expected or that have been paid.

Customer Relationship Management (CRM) - All Channel Partner sales are processed through BMS providing visibility of orders for both the channel partner management and staff as well as TBSMS / TBSD support staff. Tight security parameters set within the PRM module of BMS ensures each partner’s sales are only visibly to them and the appropriate TBSMS/ TBSD teams.

• Project Management System (PMS) - Once a customer’s Telstra order is received it needs to be processed, project managed and delivered which requires project management tool to ensure the order is fulfilled in a timely and efficient manner. BMS provides a project management component to take the job past the sale process through to the completion.

CORPORATE HEADQUARTERS

Cairns, Queensland

30 Water Street, Cairns
Queensland, 4870

Tel: +61 7 4046 5888
Fax: +61 7 4046 5888

Email: info@tbsd.com.au
Web: www.tbsd.com.au

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Awards and recognition - Telstra Distribution Partner of the Year, 2012, 2014 and 2017

TBSD was awarded Telstra Distribution Partner of the Year in 2012, 2014 and again in 2017 acknowledging the success of our channel growth and the “unique” channel management philosophy and methods we deploy. The success of our group is born out of a dedication to focused “hands on” support of our channel by utilising a unique management system designed buy our own internal development team specifically around channel management. This program is called BMS and provides full visibility sales and provisioning work flows to each Channel Partner, TBSMS and TBSD support staff.

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