“TBS Managed Services provides management support to selected Telstra Nominated Dealers in the sales, installation and maintenance of Telstra Business (telephone) Systems (TBS).”

Welcome to TBS Managed Services,

Telstra Business (Telephone) Systems, or TBS as it’s also known, is a Telstra product designed to provide Telstra business customers with a “single point of contact” by combining both telephone hardware and network services under the one agreement. Telstra moved away from the business telephone system market in 1988 with private business taking up the role of delivering hardware whilst Telstra focused on the delivery on network services. Telstra also sold its “hardware sales and installations” business which was marketed under its flagship brand of “Commander”.  

“What’s old is new again”
Feedback from Telstra customers suggested a need for a single point of contact for both hardware (telephone systems) and network services (phone lines, internet, fax lines etc). Dealing with one business for hardware and another for their network lines proved frustrating for many businesses. They asked for a return to the old days, one supplier, one network provider, one phone number, one point of contact. It really is a case of “What’s old is new again”, because now with the TBS product Telstra customers again have what they once had many years ago. The difference with the new TBS is that customers can combine their Telephone System hardware with Telstra network services and receive better value call plans, easier and more flexiable finance options and a higher overall level of service. One number is all the needs to call.

Your Telstra TBS Dealer
Telstra’s own technical teams were disbanded after 1988 with most moving into the private sector either working for private telephone company’s or starting their own telephone installation businesses. Telstra recognised that to re-enter the business telephone system market they needed to engage selected “private and experienced" operators to work on their behalf. Telsta's As a consequence TBS Systems are only sold through Dealers who have all the neccessary pre-sales and post sales technical skills.

So where does TBS Managed Services fit in?
The selection process for becoming an authorised Telstra TBS Dealer is quite involved with some telephone companies being ineligible due to either the physical size of their businesses or the limited business opportunities they may have in their particular region. Telstra recognised that these companies not only have the necessary technical skills but also the “local” customer relationships and should still have the ability to provide TBS solutions to their customers. TBS Managed Services has developed a management model that provides an interface between the customer, Telstra's own sales teams and the local dealer. Our model is effective and simple, we provide extra sets of “arms and legs” so when work loads increase our TBS Dealers can rely on their TBS-MS Account Manager to help them support their customers. Our staff work closely with every dealer and if necessary deal directly to the customer to assist with service issues, ordering of additional services, follow up of quotations, basically the work that larger dealers would normally do themselves.

WANT TO PURCHASE A NEW TBS SYSTEM? - If you are interested in speaking to your local TBS Dealer about a new office telephone system then click here and we’ll point you in the right direction.

WANT TO JOIN THE TBS-MS DEALER TEAM? - If you are interested in becoming a Telstra TBS Dealer then click here and complete the login request details shown on the page.

Regards

Jim Bradley
TBS Managed Services